ComeHome.ai Privacy Policy

last updated: November 1, 2023

At Come Home AI, inc (“comehome.ai”, “we”, or “us”), we see privacy as essential to communication. We also understand that you are aware of and care about your own personal privacy interests, and we take that seriously.

This Privacy Policy describes what personal data we may collect from you, as well as comehome.ai’s policies and practices regarding its use of your personal data, and sets forth your privacy rights. It is always up to you whether to disclose your personal data to us, although if you elect not to do so, we will not be able to register you as a user or provide you with any products or services.

As stipulated in our Terms & Conditions, comehome.ai’s services are intended for the general public and therefore, this Privacy Policy applies to all users, including those that use our services without registration.

You must be at least 18 years old to use comehome.ai’s website(s) and service(s). comehome.ai does not knowingly collect information from children under 18.

Please note that this Privacy Policy does not govern the collection and use of personal data by companies that we do not control, nor by individuals who we do not employ or manage. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with any information.

We ensure that your personal information is properly protected through physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. comehome.ai has carefully implemented privacy by design and default, which means that our systems have protection designed into them, and access to data is strictly controlled and only given to our employees when required. comehome.ai undertakes commercially reasonable precautions to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

comehome.ai endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with comehome.ai, and the practices described in this Privacy Policy.

Below you may find relevant information divided into the following sections:

I. Who are we?
II. What personal data do we collect from you?
III. Why do we collect your personal data?
IV. What is our legal basis for collecting your data?
V. How long do we keep your personal data?
VI. Where do we store the data?
VII. Your rights
VIII. Other information

‍I. WHO ARE WE?

comehome.ai is a controller, a legal entity responsible for personal data that you exchange with us, as well as a processor of your personal data.

Come Home AI, inc.,

447 Sutter St, Ste 405 # 311

San Francisco, CA 94108

Representative: Bruce Johnson, CEO

www.comehome.ai

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II. WHAT PERSONAL DATA DO WE COLLECT FROM YOU?

“Personal data” that we collect from you relates to your personal information that can be used to identify you as an individual, such as:

For Clients

your name, company, email address, phone number, billing address, and shipping address;
your comehome.ai username and password;
credit card information;
any account-preference information you provide us;
your computer’s domain name and IP address, indicating where your computer is located on the Internet;
session data for your login session, so that our computer can “talk” to yours while you are logged in.

For Consumers

your name, email address, and phone number;
your origin and destination home addresses, if provided;
your computer’s domain name and IP address, indicating where your computer is located on the Internet;
credit card information or payment, if applicable;
video and still images of you and your household goods items;
if you contact us or our business customers who purchase e-mail syncing or telephony services from us, we collect records and copies of your correspondence;
we may also collect copies of e-mails, text messages, and other correspondence you may exchange with our business customers, or other customer records that our business customers provide to us, such as terms of contracts governing moving services that you purchase from them, or details regarding insurance services, products, claims, or policy estimates;
we may also collect and record personal data from customer service sessions you may engage in with our business customers, such as phone calls, chat messages, and video chat sessions, for quality assurance purposes and to safeguard ourselves against fraudulent claims for damages;
we may also collect personal data you submit when inquiring about, or booking, moving services, including your contact information, originating and terminating addresses, and certain details about your home (e.g., number of bedrooms, items in your home) that you capture when you take videos or still images, and that you provide or upload to us for purposes of generating quotes and information regarding moving services.

III. WHY DO WE COLLECT YOUR PERSONAL DATA?

comehome.ai collects, uses, and discloses personal data relating to customers and clients for the purposes of developing and managing processes and technologies for recording video surveys of household goods, preparing household goods’ inventories, communicating pricing and other useful information between people who need to move and moving industry service providers and facilitating the ‘booking’ of various services by such people with such service providers. If you provide personal data to us, either directly or through a reseller or other business partner, we will use or disclose your personal data for the following purposes:

as necessary to provide survey and cubing services;
as necessary to provide moving quotes and facilitate moving services from third parties (for example, for this purpose we may disclose your personal data to moving service provider (such as moving and truck companies, and companies that provide moving materials));
as necessary to provide products you have ordered, such as providing it to a carrier to deliver products and services you have ordered (for example, for this purpose we may disclose your personal data to moving service provider (such as moving and truck companies, and companies that provide moving materials) and lifestyle partners (such as temporary housing));
as necessary for tax withholding and payroll reporting, if you received a lump sum payment for your move from your employer (for example, for this purpose we may disclose your personal data to a third party that would perform the above mentioned financial services);
use your contact information to provide you with information we believe you need to know or may find useful, such as news about our services and products and modifications to the Terms & Conditions;
use it in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, for statistical compilations);
for technical administration of our website(s); research and development; customer and account administration.
as required by law, for example, in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms & Conditions;
as necessary to protect the rights, safety, or property of comehome.ai, its users, or others; this may include exchanging information with other organizations for fraud protection and/or risk reduction;
use your personal data in other ways described in this privacy policy, or to which you have otherwise consented.

We may share your personal data as follows:

our Business Customers. We may disclose your personal data to our business customers to provide the Services;
vendors, Service Providers, and Other Processors. We may disclose the personal data we collect from you to vendors, service providers, or other processors, such as customer management providers and IT services providers, to help us provide our Services to you, to assist us in analyzing how our Services are used, and to provide other services;
subsidiaries and Affiliates. We may disclose the personal data we collect from you to our affiliates or subsidiaries as needed to provide the Services to you.

In addition, we may also share your personal data under the following circumstances:

business transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the personal data we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal data with lenders, auditors, and third-party advisors, including attorneys and consultants;
in Response to Legal Process. We may disclose your personal data to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena;
to Protect Us and Others. We may disclose your personal data when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our agreements with you or this Policy, or as evidence in litigation in which we are involved;
aggregate and De-Identified Personal Data. We may share aggregate or de-identified personal data about users with third parties for marketing, advertising, research, or other purposes.

IV. WHAT IS OUR LEGAL BASIS FOR COLLECTING YOUR DATA?

Depending on the purpose of use of your personal data, there can be following legal basis for processing of your personal data:

Your consent;
comehome.ai’s legitimate interest, such as improvement of our products and services, and prevention of fraud;
Performance of our duties from the agreement concluded with you;
Based on law.

V. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will keep Personal Data used to make a decision affecting you for at least one year after ‎using it to make the decision, except to the extent that you delete or remove that information ‎yourself. ‎

We will destroy, erase or make anonymous documents or other records containing personal ‎information as soon as it is reasonable to assume that the original purpose is no longer being served ‎by retention of the information and retention is no longer necessary for a legal or business purpose.‎

We will take due care when destroying Personal Data so as to prevent unauthorized access ‎to the information.‎

Your personal data can be processed for specified and legitimate purposes only, as stated in section III of this Privacy Policy, and comehome.ai may retain it for the duration of the completion of such purposes. If there is a need to comply with legal requirements, we will be obliged to keep your personal data beyond the expiration of designated purposes.

As explained in section VI of this Privacy Policy, persons to whom personal data pertain may request deletion of some of their data at any time. Not all data can be immediately deleted pursuant to such a request, because its retention may be necessary for the provision of contracted services or the preservation of business relationships.

Some data we delete automatically after a specific period of time, while some are converted and preserved in anonymized form. When you request erasure of your data, we follow a strict deletion policy to make sure that your data is safely and completely removed from our servers, or retained only in anonymized form. We may need anonymized data for different business intelligence matters, such as analytics and statistical purposes, as mentioned in section III.

For more information on how long your personal data is stored, please contact us at support@comehome.ai.

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VI. WHERE DO WE STORE THE DATA?

All data on our web site and services, including your personal data, is stored on Microsoft’s Azure servers, which are located in the United States. Therefore, if you reside outside of the U.S. and use our website, and wish to be provided with comehome.ai services, your personal data will be transferred outside of your home country.

Comehome.ai does not allow use outside the United States.

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VIII. OTHER INFORMATION

Automated processing

As is true of most other websites, comehome.ai’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the comehome.ai’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

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Cookies

comehome.ai uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your web browser (for example, Google Chrome or Mozilla Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our website(s).

We use cookies for the following purposes:

Necessary purposes: To let you log in and to ensure site security. Without this type of technology, our Services will not work properly or will not be able to provide certain features and functionalities.
Performance purposes: To analyze how visitors use a website, in order to provide a better user experience.
Personalization purposes: To remember choices you have made — such as language or region, and facilitate your use of our services and website.

If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

You can also visit http://www.aboutcookies.org for more information on how to manage and remove cookies across a number of different internet browsers.

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Your privacy responsibilities

To help protect your privacy, be sure:

not to share your username or password with anyone else;
to log off the comehome.ai website when you are finished;
to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Using and Sharing Your Data

As previously stated, comehome.ai may use your data for direct marketing purposes and you are free to request that we cease that practice by directing a request to not use your data for such purposes to support@comehome.ai.

In order to fulfill our business commitment to you, we may also share your data with trusted third party agents such as moving and trucking companies, moving material providers, or providers of temporary housing.

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Changes to the Privacy Policy

We reserve the right to change this Privacy Policy as we deem necessary or appropriate due to legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you of any material change to this Privacy Policy. Otherwise, please make sure to check this webpage occasionally - we will always post the date of Privacy Policy’s latest update at top of the page.

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Questions or comments?

If you have any privacy concern or complaint, or have any questions or comments about comehome.ai’s Privacy Policy, please feel free to email us at support@comehome.ai.

By using this website, you agree to the terms and conditions contained in this Privacy Policy and Terms & Conditions and/or any other agreement that we might have with you. Any potential dispute over the terms of the above mentioned documents will be governed by the laws of the State of California. You also agree to arbitrate such disputes in California unless the law of your domicile requires otherwise. If you do not agree to any of these terms and conditions, you should not use this website or any comehome.ai services.

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Additional Provisions for Canadian Residents

The following section applies to individuals in Canada.

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a. Legal Basis for Processing Personal Data

I. Consent

We will process your Personal Data only with your knowledge and consent, except where exempted, required or permitted by applicable laws. The form of consent may vary depending on the circumstances and the type of information being requested.

Your consent may be express with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your address through a form or e-mail seeking information and we use those means to respond to your request. Your consent can also be provided by your authorized representative. Taking into account the sensitivity of your Personal Data, purposes of collection, and your reasonable expectations, we will obtain the form of consent that is appropriate to the Personal Data being processed. By using our Services, or otherwise by choosing to provide us with your Personal Data, you acknowledge and consent to the processing of your Personal Data in accordance with this Policy and as may be further identified when the Personal Data is collected. When we process your Personal Data for a new purpose, we will document that new purpose and ask for your consent again.

By using our Service, or otherwise by choosing to provide us with your Personal Data, you acknowledge and consent to the processing of your Personal Data in accordance with this Policy and as may be further identified when the Personal Data is collected.

You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your Personal Data without penalty, subject to legal or contractual restrictions and reasonable notice by (i) changing your privacy preferences through the Services, (ii) deleting your account with the Services and stopping use of the Services, (iii) opting out of the use of your Personal Data by contacting us using the information in the Contact Us section of our Policy. However, if you withdraw or change your consent, we may not be able to provide you with the Service.

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II. Other Legal Bases

Aside from consent, we may also process your Personal Data under other legal bases, as permitted by applicable law.

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b. Limits on Collection of Personal Data

We will not collect personal data indiscriminately but will limit collection of personal ‎information to that which is reasonable and necessary.

We will also collect personal data as ‎authorized by law.‎

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c. Limits for Using, Disclosing and Retaining Personal Data

Your Personal Data will only be used or disclosed for the purposes set out above and as ‎authorized by law.‎

We will take due care when destroying Personal Data so as to prevent unauthorized access ‎to the information.

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d. Access

Upon written request to our Privacy Officer and authentication of identity, we will provide you ‎‎your Personal Data under our control. We will also give you information about the ways in ‎‎which that information is being used and a description of the individuals and organizations to ‎‎whom that information has been disclosed. We may charge you a reasonable fee for doing so.

We will make the information available within a reasonable time and within the timelines established by applicable law.

In some situations, we may not be able to provide access to certain Personal Data (e.g., if ‎‎disclosure would reveal Personal Data about another individual, the Personal Data is ‎‎protected by solicitor/client privilege, the information was collected for the purposes of an ‎‎investigation or where disclosure of the information would reveal confidential commercial ‎‎information that could harm the competitive position of us). We may also be prevented by law ‎‎from providing access to certain Personal Data.‎

Where an access request is refused, we will notify you in writing, document the reasons for refusal ‎‎and outline further steps which are available to you.‎

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e. Accuracy

We will make a reasonable effort to ensure that Personal Data we are using or disclosing is ‎accurate and complete. If you demonstrate the inaccuracy or incompleteness of Personal Data, we will amend the ‎information as required. If appropriate, we will send the amended information to third parties to ‎whom the information has been disclosed.‎ When a challenge regarding the accuracy of Personal Data is not resolved to your ‎satisfaction, we will annotate the Personal Data under our control with a note that the ‎correction was requested but not made.‎

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f. CASL Policy

We are committed to compliance with Canada’s Anti-Spam Legislation (“CASL”). Any electronic communication we send to outside parties is protected by a range of business procedures, processes and policies to ensure that such communication is done in compliance with CASL. In our electronic communications with outside parties, we comply with the rules established by CASL and enforced by various Canadian authorities including the Canadian Radio-television and Telecommunications Commission. CASL regulates, and our policies generally apply to, each commercial electronic message (a “CEM”) that we send. A CEM is an electronic message sent to an electronic address that, among its purposes, encourages participation in a commercial activity.

In addition to adopting and updating this Policy, we undertake various transparency initiatives to ensure we comply with CASL, which include:

Consent— we do not send you CEMs without your consent. This consent typically must be “express” (expressly acknowledged by you), but in certain circumstances can be “implied”. In other limited circumstances businesses are exempt from consent requirements. We adopted our sign-up, registration and consent forms in order to ensure that your consent is meaningful (i.e. informed and freely given) as required by CASL. When we collect your electronic contact information, you will know the exact purposes behind the collection.
Content— we adopted processes to ensure that our CEMs contain the following requirements prescribed under CASL, which will usually be in the footer of the CEM. We will:
- Identify ourselves as the party sending the CEM, and whether we are sending the message on our own behalf or on behalf of someone else;
- Provide you with our contact information; and
- Set out a clear, working unsubscribe mechanism or preference centre that is easy to use, automatic, and at no cost to you (other than your own cost of connecting to the Internet).
Clarity— we ensured that each aspect of a CEM, including its header, content, or any links or URLs in the CEM) conveys the appropriate information, whether viewed individually or taken as a whole, so that you always know what you are clicking on.

If you receive a CEM from us but believe that you should not have or no longer wish to receive CEMs, we will aim to respect your preferences in a timely manner once you update them through our unsubscribe mechanism. CASL requires us to process unsubscribe requests within 10 business days. If you have any questions or concerns about our unsubscribe options, you may contact us at the address indicated in the Contact Us section of our Policy.