ComeHome.ai Glossary of Terms

Virtual Moving Survey

An online tool that allows moving companies to remotely assess a customer’s belongings and moving requirements

Inventory Management

The process of ordering, storing, using, and selling a company’s inventory.

AI Estimation

The use of artificial intelligence to accurately estimate the volume and weight of items to be moved.

Scam Prevention

Measures and practices designed to prevent fraudulent activities in transactions.

Blockchain Verification

The use of blockchain technology to securely verify transactions and reduce fraud.

Real-Time Tracking

Technology that provides live updates on the location and status of moving trucks and shipments.

Customer Portal

An online platform where customers can view, manage, and track their moving details and requests.

QR Code Inventory

The use of QR codes to tag and track individual items during a move.

Data Encryption

The process of encoding data to prevent unauthorized access, particularly important for personal and financial information.

Video Survey

A method of conducting moving surveys through live or recorded video calls to assess the inventory.

IoT Sensors

Internet of Things devices used to monitor conditions like temperature and humidity of items during transit.

Machine Learning Algorithms

Computer algorithms that improve automatically through experience, used in optimizing moving logistics.

Customer Reviews

Feedback from users about their experience with the moving service, important for building trust.

Automated Quoting

The use of software to automatically generate moving quotes based on inventory and distance.

Fraud Detection Systems

Technologies and processes designed to detect and prevent fraudulent activities.

Cloud Storage

Online data storage solutions used for storing inventory lists, quotes, and customer information securely.

Mobile App

A smartphone application that facilitates easy access to moving surveys, quotes, and tracking for customers.

User Authentication

Security measures that verify the identity of users accessing the moving service platform.

Insurance Options

Various coverage plans offered to protect customers’ belongings during the move.

Customizable Checklists

Interactive lists provided to customers to help organize and prepare for their move.

Smart Contracts

Self-executing contracts with the terms of the agreement directly written into lines of code, often used in blockchain.

API Integration

The connection between different software platforms to streamline moving services and customer experience.

Virtual Reality (VR) Tours

The use of VR to offer a virtual walkthrough of customers’ homes for more accurate surveys.

Chatbots

AI-driven chat agents used to provide instant customer support and assist with inquiries.

Secure Payment Gateway

A service that authorizes credit card or direct payments processing for online transactions.

Augmented Reality (AR) Inventory

The use of AR technology for customers to easily tag and catalog their items using a smartphone.

Feedback Mechanism

Systems in place for customers to provide feedback on their moving experience, used for service improvement.

GPS Navigation

Technology used in moving trucks to ensure efficient and accurate delivery routes.

Storage Solutions

Various options provided by the moving service for short-term or long-term storage of belongings.

Packing Guidelines

Instructions and tips provided to help customers pack their belongings safely and efficiently.

Compliance Standards

Regulations and standards that the moving service adheres to, ensuring safety and legality.

Dispute Resolution

Processes established to resolve any issues or disputes between the moving service and customers.

Energy Efficiency

Practices and technologies used to reduce the environmental impact of moving operations.

Moving Scams

Fraudulent activities by unscrupulous movers, including hidden fees, bait-and-switch tactics, and hostage-taking of belongings.

Binding Quote

A fixed moving estimate that guarantees the total cost of the move based on the mover’s assessment of items to be transported.

Non-Binding Quote

An initial estimate of moving costs that is not fixed and can change based on the actual weight of the shipment and services provided.

Arbitration Program

A dispute resolution process required by law in which an impartial third party resolves disputes between moving companies and their customers.

Moving Insurance

Coverage that protects a customer’s belongings against damage or loss during a move.

Bill of Lading

The official contract between a mover and customer detailing the terms of the move and serving as a receipt of the customer’s belongings.

Inventory List

A detailed list of all items being moved, often used to check off items during loading and delivery to ensure everything is accounted for.

Tariff

A document outlining a moving company’s rates, charges, and service terms, required by law to be made available to customers.

USDOT Number

A unique identifier issued by the United States Department of Transportation to moving companies, used for monitoring and compliance.

FMCSA

The Federal Motor Carrier Safety Administration, a federal agency that regulates and oversees moving companies in the U.S.

Valuation

The degree of “worth” of the shipment declared by the customer for the purposes of determining moving company liability in case of loss or damage.

Full-Value Protection

An insurance-like option that may require the mover to replace, repair, or compensate for items lost or damaged during the move.

Released Value Protection

The most economical protection option, offering minimal protection at no additional cost based on weight.

Packing Services

Professional services offered by moving companies to pack and unpack belongings, ensuring safe transport.

Storage-in-Transit (SIT)

Temporary storage of your belongings in the warehouse of the moving company if your new home is not ready for move-in.

Peak Moving Season

The period between May and September when moving services are in highest demand and often more expensive.

Off-Peak Rates

Reduced rates offered by moving companies during less busy times of the year to encourage business.

Shuttle Service

An additional service used when a large moving truck cannot directly access the pick-up or delivery location, requiring the use of a smaller vehicle.

Long Carry Fee

An additional charge applied when movers have to carry items an excessive distance from the home to the moving truck.

Stair Fee

An additional charge for moving items up or down flights of stairs due to the increased labor required.

High-Value Inventory

A list of items in a shipment that are valued at more than a certain amount, requiring special handling and documentation.

Claim

A customer’s formal request to a moving company for payment due to loss or damage of belongings during a move.

Consolidated Shipment

A cost-saving option where a moving company combines your belongings with those of other customers moving to the same general area.

Express Delivery

A premium service that ensures a faster delivery of your items, often with a guaranteed delivery date.

Prohibited Items

Items that moving companies will not transport due to safety, legality, or company policy, including hazardous materials, perishables, and personal items.

Breakage

Damage to items during the moving process, often due to inadequate packing or handling.

Packing Materials

Supplies used to protect items during a move, including boxes, bubble wrap, packing paper, and tape.

Boxing

The process of placing items into boxes in preparation for a move, requiring careful packing to prevent damage.

Packing Techniques

Methods used to pack items securely, such as wrapping fragile items and evenly distributing weight in boxes.

Move Pricing

The determination of the cost of moving services, which can include charges for labor, transportation, and additional services.

On-Site Inspection

A visit by a moving company representative to the customer’s home to assess the move’s scope and provide an accurate estimate.

Virtual Survey

A remote assessment of a customer’s belongings using video or an app to estimate the move’s size and cost.

Inventory Process

The task of listing all items to be moved, often including descriptions and condition, to ensure everything is accounted for.

Fragile Items

Items that are easily broken or damaged and require special packing and handling during a move.

Volume Estimate

An assessment of the total cubic feet or meters of space a customer’s belongings will occupy in a moving truck.

Weight Estimate

An approximation of the total weight of a customer’s belongings, used in determining moving costs, especially for long-distance moves.

Flat Rate

A single, fixed price for moving services, regardless of the move’s duration or complexity.

Hourly Rates

Charges based on the amount of time it takes to complete a move, common in local moving services.

Binding Not-to-Exceed Estimate

A type of moving estimate that guarantees the cost will not exceed the estimated amount, but can be lower if the move requires fewer resources.

Accessorial Charges

Additional fees for extra services, such as packing, unpacking, or staircase carry, not included in the base moving fee.

Packing List

A detailed list of every item packed for a move, often used for tracking and insurance purposes.

Unpacking

The process of removing items from boxes and other packing materials and placing them in the appropriate areas in the new location.

Debris Removal

The service of removing packing materials and boxes after unpacking, often offered by moving companies for an additional fee.

Crating

The use of wooden crates to protect large, heavy, or fragile items during a move.

Special Handling

Services required for items that need extra care during a move, such as pianos, artwork, or antiques.

Transit Time

The expected duration from when items are picked up to when they are delivered to the new location.

Delivery Window

The timeframe within which a moving company commits to delivering a customer’s belongings.

Storage Options

Various solutions offered by moving companies for storing items before, during, or after a move.

Valuation Coverage

The level of liability a moving company is willing to accept in case of loss or damage to a customer’s belongings during a move.

Claims Process

The procedure for reporting and compensating for any lost, damaged, or missing items during a move.

Crib

A small bed for infants and very young children, with high, often slatted, sides.

Queen/Full Bed

A bed size that can accommodate two adults, smaller than a king but larger than a twin.

Bookshelf

Furniture with horizontal shelves, often in a cabinet, used to store books.

Night Stand

A small table or cabinet designed to stand beside a bed or elsewhere in a bedroom.

Small Desk

A compact workspace, typically used for writing, reading, or computer work.

Exercise Equipment

Apparatus used during physical activity to enhance strength, fitness, and stamina.

Pool Table

A bounded table on which billiards-type games are played with cues and billiard balls.

King Bed

The largest standard bed size, offering ample space for two adults.

Double/Twin Bed

A bed designed for a single sleeper, smaller than a full or queen bed.

Armoire

A tall, freestanding cabinet with doors that hide shelves and drawers for clothing and other items.

Dresser

A type of cabinet with multiple drawers for storing clothes and personal items.

Television

An electronic device for receiving television broadcasts and displaying them on a screen.

Chair

A piece of furniture designed to seat one person, with a back and four legs.

Piano

A large musical instrument with a keyboard, strings, and hammers that strike the strings when the keys are pressed.

Entertainment Center

A piece of furniture designed to house consumer electronic appliances and components, such as televisions and stereo systems.

Love Seat

A small sofa designed to seat two people comfortably.

End Table

A small table placed at the end of a sofa or beside a chair for holding a lamp, books, or decorative items.

Recliner

An upholstered armchair that can be tilted back, with a footrest that extends by means of a lever on the side of the chair.

Large Chair

An oversized chair that offers more space and comfort than a standard chair.

Couch

A large piece of furniture for seating multiple people, larger than a loveseat.

Coffee Table

A low table typically placed in front of a sofa for holding books, magazines, beverages, or decorative items.

Filing Cabinet

A piece of office furniture used to store paper documents in file folders in an orderly manner.

Tool Chest

A storage unit for tools, often made of metal, with drawers and compartments.

Hightop Table

A tall table, often used in kitchens or bars, that requires tall chairs or stools for seating.

Safe

A secure lockable box used for securing valuable items from theft or damage.

Credenza

A sideboard or cupboard, typically used in a dining room for storing dishes and utensils.

Power Tools

Tools that require external power to operate, used for building, repairing, or maintenance tasks.

Shelving Unit

A piece of furniture with horizontal shelves, used for storing or displaying items.

Stool

A seat without a back or arms, often used for sitting at a bar or counter.

Buffet Table

A long table used for displaying food and drinks for guests, typically in a dining or living room.

Tea Cart

A small table on wheels, used for serving tea or as a portable bar.

China Cabinet

A cabinet with glass doors used for displaying and storing china, glassware, and other dining accessories.

Dining Table

A table at which meals are eaten, typically surrounded by chairs.

Printer

An electronic device that reproduces text and images on paper from a computer or other digital source.

Desk

A piece of furniture with a flat surface used for working, often equipped with drawers and compartments.

Monitor

An electronic visual display for computers, providing a graphical interface for users.

Desk Chair

A swivel chair with wheels, designed for use at a desk in an office or home workspace.

Fridge

A household appliance used to store food and drinks at low temperatures to preserve them.

Laundry Appliance

A machine used for washing or drying clothes, such as a washer or dryer.

Patio Chair

Outdoor furniture designed for use on a patio, terrace, or garden, often weather-resistant.

Swing/Glider

A type of outdoor bench that can swing or glide, often found on porches or in gardens.

Patio Sofa

A large, cushioned outdoor sofa designed for use on a patio or in a garden.

Yard Tools

Hand or power tools used for gardening, landscaping, and yard maintenance.

Hot Tub

A large tub filled with hot water and used for relaxation or hydrotherapy.

Patio Table

A table designed for outdoor use, often paired with patio chairs for dining or leisure.

Push/Power Mower

A machine for cutting grass, powered manually (push) or by an engine (power).

Grill

A device for cooking food by applying heat from below, often used outdoors.

Bicycle

A human-powered vehicle with two wheels in tandem, propelled by pedals.

Small Appliances

Portable or semi-portable machines, typically used on countertops or tabletops in household kitchens.

Kitchen Appliances

Devices designed for use in the kitchen, including refrigerators, stoves, and dishwashers.